Shipping policy

Shipping Policy -Ā 

  1. Domestic Shipping:

    • We offer shipping services within India for all orders placed on our online store.
    • Orders are processed and dispatched within 3 business days upon payment confirmation. Our minimum delivery time is 3 working days and maximum delivery time is 7 working days.

  2. International Shipping:

    • We provide international shipping to select countries. Shipping rates and delivery times vary based on the destination.
    • Customs duties and taxes may apply for international orders, which are the responsibility of the customer.

  3. Shipping Methods:

    • We partner with reputable shipping carriers to ensure timely and secure delivery of your orders.
    • Customers can choose from standard shipping, expedited shipping, or other shipping options available during checkout.

  4. Shipping Costs:

    • Shipping costs are calculated based on the shipping method chosen, the weight of the package, and the delivery destination and value of product.
    • Customers can view the estimated shipping costs during the checkout process before finalizing their order.

  5. Order Tracking:

    • Once your order is dispatched, a tracking number will be provided via email to track the status of your shipment.
    • Customers can log in to their account on our website to track their orders in real-time.

  6. Delivery Times:

    • Estimated delivery times vary depending on the shipping method selected and the destination.
    • Customers will receive an estimated delivery timeframe at the time of purchase.

  7. Shipping Restrictions:

    • Certain items such as jewelry containing precious gemstones may have shipping restrictions to some countries.
    • Customers are advised to review the shipping restrictions before placing an order.

  8. Delayed or Lost Shipments:

    • In the rare event of a delayed or lost shipment, customers are encouraged to contact our customer support team for assistance in tracking or resolving the issue.

  9. Contact Information:

    • For any shipping-related inquiries or assistance, please contact our customer support team at sales@zoicraft.in

At Zoi Craft we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner. Thank you for shopping with us.